FROST Engineering Terms of Work

1Parties and scope

1.1The Contractor is FROST Engineering (details are given in the invoice). The Client is the person who has paid the invoice.

1.2The services are provided for the Client's business activity. Before the first payment the Client confirms in the account that they act as a business owner or on behalf of a company, and asks for work to start immediately after payment; this confirmation is recorded in the same way as a signature (clause 1.3).

1.3Payment of the first invoice means acceptance of these terms. Confirmation of a document in the Client's account is equivalent to a signature: the date, time, address and a fingerprint of the text are recorded.

2Demo — $100

2.1The $100 fee is paid before work begins. In return the Contractor takes the task on and delivers the Client a demo: a working prototype, a description of the solution and documentation.

2.2The demo is a self-contained deliverable. Once it is delivered, the service under this clause has been rendered. Either party may stop at that point; the fee is not refunded in that case.

2.3If the Contractor itself declines the task or does not deliver the demo by the agreed date, it names a new date and finishes the work; if the new date does not suit the Client, the fee is credited towards the Client's next job with the Contractor.

2.4If work continues, the fee is credited towards the project price.

2.5Upon payment of the fee and delivery of the demo, the Client obtains the right to use the demo, the description of the solution and the documentation without time limit, including passing them to another contractor.

2.6The demo delivery date is stated in the order as a calendar date. It may be extended once with the Client's consent, confirmed in the account.

3Project and price

3.1The order that the Client confirms in the account consists of two parts. The first, the demo (clause 2), is binding on the parties from the moment the fee is paid. The second, development (the scope of work, stages, term and total price), is a preliminary estimate and becomes binding once both parties have confirmed it in the account after the demo has been delivered.

3.2The price is a guideline for the agreed scope. Anything not included in the order is additional work: it is estimated separately and begins after the Client's confirmation.

3.3Each stage is paid for before it begins. An unpaid stage does not begin, and the term shifts by the length of the payment delay.

3.4By agreement a stage may be split into parts; each part is paid for before it begins.

3.5The minimum price of a separate service (an audit, a consultation, server and hosting setup) is $100.

3.6Discounts apply on the terms and within the period stated in the invoice, and are not cumulative beyond what the invoice states. Paid work is not refunded: the Contractor finishes it. If the Client's plans change, the payment is credited towards their next job with the Contractor; if the Contractor itself cannot do the work, clause 9.3 applies.

4Delivery and acceptance

4.1The result of a stage is delivered in the account. The Client has 5 business days to accept it or to send comments as a list.

4.2If there is no reply within that period, the stage is deemed accepted.

4.3Comments within the agreed scope are fixed free of charge and as a priority.

5Warranty and support

5.1For 14 days after delivery, errors in the delivered work are fixed free of charge. New features and changes are paid separately.

5.2After that, support is available by subscription, at the Client's option.

6Rights to the result

6.1Rights to the result and to the source code of the development pass to the Client after the project is paid in full. Until then the Client may use what has been delivered for evaluation only. Rights to the demo are governed by clause 2.5.

6.2The Contractor retains the rights to its own templates and libraries used in the work. The Client receives a perpetual right to use them as part of the result.

6.3The Contractor may mention the project in its portfolio without disclosing the Client's data, unless the parties have agreed otherwise.

7Confidentiality

The parties do not disclose information and access credentials received from each other. The obligation applies for 3 years after the work is completed.

8Liability

8.1The Contractor's liability is limited to the amount actually paid by the Client for the project. Lost profit and indirect losses are not compensated.

8.2The limitation does not apply where the law does not allow it to be applied: intent, fraud, harm to life and health.

8.3The Contractor is not liable for failures of third-party services (hosting, payment systems, messengers, AI providers) or for the consequences of changes made by anyone other than the Contractor.

9Stopping the work

9.1The Client may stop the project at any time. Paid stages are not refunded, and the work done is handed over as it stands.

9.2If the Contractor cannot deliver a stage or the demo on time, it says so itself, names a new date and finishes the work. If the new date does not suit the Client, the payment is credited towards their next job with the Contractor.

9.3If the Contractor, for any reason, cannot complete an accepted stage, it contacts the Client within 5 business days and, at the Client's choice, either replaces the stage with work of equal value or leaves the payment credited towards future work. The credited amount is calculated by the system from the invoices: paid minus accepted by the Client.

10Disputes

10.1A claim is submitted in writing; the Contractor replies within 10 business days. The parties undertake to try first to resolve the matter by negotiation.

10.2A dispute that is not settled is considered under the law, and in the court, of the Contractor's place of registration.

11Miscellaneous

Correspondence in the account and at the addresses specified by the parties is deemed to be in writing. The terms may be updated; for an ongoing project, the edition in force on the date of the first invoice applies.